Over a 40-year career, I’ve cultivated a unique blend of knowledge, skills, and abilities centered on process improvement and customer satisfaction. My expertise spans three distinct sectors: retail sales, construction quality control and service management, and D-level student financial aid administration in higher education, with a focus on community college. These experiences have honed a deep understanding of what drives excellence in student service and satisfaction, forming the cornerstone of my professional approach.
Complementing this hands-on experience, I hold a Bachelor of Science in Business Management, a Master of Science in Psychology, and an Academic Certificate in Post-Graduate Studies in Community College Administration. This academic foundation enhances my ability to analyze, strategize, and implement effective solutions.
Today, I leverage this diverse background to provide consultancy services to community college enrollment and financial aid offices. My focus is on transforming often-overlooked areas such as file digitization, student meeting processes, and student satisfaction surveys—delivering measurable improvements in efficiency and client experience.
K Knight Automation 