First impressions matter. For students, their initial interactions with Enrollment Services and Financial Aid often shape their entire experience at your institution. We’re here to help you make those first moments exceptional with a straightforward, affordable service designed to set your students up for success.
Here’s how we can partner with you:
Customized Student Interaction Surveys
Add a tailored survey link to your Financial Aid and Enrollment specialists’ email signatures, inviting students to share feedback. For in-person visitors, consider distributing a simple link card. It’s an easy way to gauge satisfaction and identify areas for improvement. As part of our service, we provide the survey and daily communications when students express less than satisfactory experiences.
Streamlined In-Office Appointment System
Enhance office efficiency with our user-friendly registration process. Students check in at the front desk using a digital card system, and counselors access a desktop app to manage the queue. Once an appointment ends, counselors check a box and move to the next student—keeping things moving smoothly. For improved service, counselors can make notes on each card and tag them for follow-up.
Secure File Digitization
If you haven’t already, let us help you convert student documents into a secure, organized digital folder system. Accessible to your entire team, it saves time and ensures critical information is always at hand. Each counselor has access to every student file and can retrieve them for review on their computer while the student is in the office. Saves time for both and improves the quality-of-service experience.
First-hand Experience
We’ve seen the impact firsthand. At a large six-campus community college in the South, implementing these three steps slashed average in-office wait times from 3 hours to just 15 minutes. The results? Happier students, faster fund disbursements, and less stress about paying for classes.
Let’s discuss how we can tailor this approach to your needs. What challenges are you facing that we can help solve?
K Knight Automation 